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AWS PARTNER · BUILT FOR MICROSOFT 365
Scaling Networks.
Reliable Transformation.
A production-ready path to run Claude Desktop against your M365 tenant, backed by Amazon Bedrock in the Australian regions and a purpose-built MCP server your data never has to leave.
WHO IT'S FORClaude Desktop on third-party infrastructure exists for teams whose security, regulatory, or contractual requirements rule out first-party Anthropic hosting. Two profiles come up most often:
Enterprises whose security or regulatory posture requires third-party inference — the organisation is mandated to keep model hosting inside infrastructure it already controls and audits, such as its own AWS environment.
Enterprises operating across borders that must keep conversation data in-region and cannot let it be sent to the United States for processing — a common constraint for Australian and APAC organisations.
If your organisation can send data to Anthropic directly, standard Claude Desktop with Cowork on a Team or Enterprise plan is the simpler path — it's faster to deploy, includes in-app user management, analytics and RBAC, and gets new features sooner. This AWS-hosted approach is for the specific case where routing inference through Anthropic's API isn't an option.
Partnership Credentials
As a distinguished Salesforce Consulting Partner, iTelaSoft combines deep technical expertise with strategic business insight to deliver exceptional Salesforce solutions. Our team is led by Salesforce MVP Hall of Fame recipients and includes certified consultants, developers, administrators, and architects.
Comprehensive Expertise
We provide end-to-end Salesforce services across all major clouds including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and more. Our holistic approach ensures seamless integration, optimal performance, and maximum return on your Salesforce investment.
Global Delivery Excellence
With a global footprint and local expertise, we serve clients across diverse industries and organizational sizes. Our proven track record includes successful implementations, integrations, and optimizations that drive business transformation and competitive advantage.
SOUND FAMILIAR?These are the issues we hear most often from IT and security leads running Microsoft 365 — before any AWS conversation even starts.
Staff are pasting email threads, SharePoint content and meeting notes into personal AI accounts with no visibility, no audit trail, and no way to know what left the building.
Board and compliance teams expect Australian data to stay onshore. Most consumer AI tools give you a privacy policy, not a region — and no contractual commitment on where inference runs.
Without a controlled integration layer, giving an AI assistant access to Outlook, Teams and SharePoint looks like handing over the tenant — so the request stalls in security review indefinitely.
Separate AI licenses, disconnected experiments and no shared architecture — so nothing is reusable, nothing is governed centrally, and cost keeps climbing without a clear return.
THE SOLUTIONTwo pieces, both ready to implement now: Claude models hosted in AWS Bedrock, and a custom MCP server that connects Claude Desktop to Microsoft 365 through infrastructure you own.
Claude models hosted in AWS Bedrock, in the Australian regions — inference stays in the region you choose, running inside infrastructure you already control.
Purpose-built server on Amazon ECS connecting Claude Desktop to Outlook, Teams and SharePoint via Microsoft Graph — built to your tenant, not a generic connector.
HOW IT WORKSNo middleman SaaS holding your Microsoft 365 credentials. The MCP server runs in your AWS account; Claude only sees what it's granted through it.
WHY IT MATTERSBedrock inference runs in the Australian AWS regions. Your MCP server, and the account it lives in, are yours — not a shared third-party tenant.
The MCP server mediates every call into Microsoft Graph — you decide exactly what Claude can read, search, or act on inside Teams, Outlook, and SharePoint.
The same ECS + MCP pattern is designed to take on further integration workloads as they're identified, without re-architecting.
DATA SOVEREIGNTYBedrock inference runs entirely inside the AWS Australian regions, and your MCP server sits in your own AWS account. For teams under APRA, the Privacy Act, or sector-specific data residency obligations, that's the difference between a pilot that clears legal review and one that doesn't.
Safe by design, aligned with global standards
ISO/IEC 27001:2022 Certified
WHY NOT JUST USE CLAUDE'S BUILT-IN CONNECTORS?Claude's standard connectors are a fast way to try an integration, but they come with fixed scope and usage limits that most enterprise M365 environments outgrow quickly. We build the connector around your tenant instead.
Out of the boxBuilt for you
WHY ITELASOFTiTelaSoft is an Australian-owned innovation partner delivering cloud, AI and integration engineering since 2009 — with certified expertise across the AWS and Microsoft ecosystems, and the MCP server for this engagement already built and ready to deploy.
years delivering cloud, AI and integration engineering for clients across Australia, the UK, APAC and EMEA
engineers, architects and specialists across our Sydney, Sri Lanka and India delivery hubs
projects delivered, spanning software product engineering, CRM and enterprise integration
GET STARTEDTell us about your M365 environment and where Claude should plug in. We'll walk you through the architecture and a delivery timeline.
Book a scoping call
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Comprehensive Salesforce Solutions
End-to-End Implementation Services
Transform your business operations with comprehensive Salesforce implementations tailored to your unique requirements. Our experienced teams manage every aspect of your Salesforce journey from initial strategy through ongoing optimization.
Intelligent Process Automation
Automate complex business processes with AI systems that learn, adapt, and optimize performance over time. Our automation solutions handle routine tasks, exception processing, and decision-making workflows that previously required human intervention.
Implementation Components
Business requirements analysis and solution design
Custom application development and configuration
Data migration and quality assurance processes
Third-party system integration and API development
User training and change management programs
Go-live support and post-implementation optimization
Salesforce Cloud Expertise
Sales Cloud: Opportunity management, lead processing, sales automation
Service Cloud: Case management, knowledge base, customer support workflows
Marketing Cloud: Campaign management, customer journey automation, analytics
Commerce Cloud: E-commerce platform integration, customer experience optimization
Community Cloud: Partner portals, customer communities, collaboration platforms
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Extend Salesforce capabilities with custom applications, complex integrations, and specialized functionality that addresses your specific business processes and requirements.
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Deploy complete, self-managed development teams that operate as dedicated units for your projects. Our managed teams include all necessary roles and expertise to deliver end-to-end solutions while you maintain strategic oversight.
Development Services
Custom Salesforce applications and Lightning components
Advanced workflow automation and process optimization
App Exchange application development and publishing
Complex data models and custom object development
Apex code development and Visualforce page creation
Lightning Web Components and modern UI development
Integration Capabilities
ERP system integration (SAP, Oracle, Microsoft Dynamics)
Marketing automation platform connectivity
Financial system integration and data synchronization
Legacy system modernization and migration
Real-time data synchronization and batch processing
API development for custom application connectivity
Optimization & Enhancement Services
Maximize the value of existing Salesforce implementations through strategic optimization, performance enhancement, and feature expansion that drives increased user adoption and business results.
Intelligent Process Automation
Automate complex business processes with AI systems that learn, adapt, and optimize performance over time. Our automation solutions handle routine tasks, exception processing, and decision-making workflows that previously required human intervention.
Optimization Focus Areas
Performance tuning and system optimization
User experience enhancement and interface redesign
Process automation and workflow improvement
Data quality improvement and duplicate management
Security configuration and compliance enhancement
Mobile optimization and accessibility improvements
Continuous Innovation
We stay current with the latest Salesforce innovations, trends, and best practices to deliver solutions that leverage cutting-edge platform capabilities and ensure long-term value from your investment.
Proven Implementation Approach
Strategic Planning Phase
Every successful Salesforce implementation begins with comprehensive business analysis and strategic planning that aligns technology capabilities with organizational objectives and user requirements.
Planning Activities
• Current state assessment and gap analysis
• Business process mapping and optimization opportunities
• User persona development and journey mapping
• Technical architecture planning and design
• Project timeline and resource allocation planning
• Risk assessment and mitigation strategy development
Agile Development Process
We employ agile development methodologies that ensure continuous stakeholder engagement, rapid iteration, and consistent delivery of value throughout the implementation lifecycle.
Development Phases
• Sprint planning with clear deliverables and timelines
• Regular stakeholder reviews and feedback incorporation
• Continuous integration and testing protocols
• User acceptance testing and validation processes
• Incremental deployment with rollback capabilities
• Performance monitoring and optimization activities
Change Management Excellence
Successful Salesforce adoption requires comprehensive change management that prepares users, processes, and organizational culture for transformation.
Change Management Components
• Stakeholder engagement and communication strategies
• Comprehensive user training and certification programs
• Process documentation and knowledge transfer
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• User adoption monitoring and improvement initiatives
• Continuous learning and capability development
Salesforce Implementation Success Stories
Field Service Lightning Transformation
Discover how leveraging Salesforce Field Service Lightning revolutionized field operations for our client, boosting efficiency, transparency, and customer satisfaction. The implementation delivered measurable improvements in service delivery and operational performance.
Key Results Achieved
• 45% improvement in field service efficiency
• 60% reduction in service response times
• 35% increase in first-time fix rates
• 90% improvement in customer satisfaction scores
• 25% reduction in operational costs
App Exchange Application Development
Our team developed and published custom AppExchange applications that extend Salesforce functionality for specialized industry requirements, demonstrating our deep platform expertise and innovation capabilities.
GigaClear Staff Augmentation Success
Successfully integrated Salesforce with complex ERP systems, marketing automation platforms, and legacy applications, creating unified business processes and comprehensive data visibility across organizational functions.
Quantified Implementation Results
• 40% improvement in sales productivity
• 30% increase in lead conversion rates
• 50% reduction in manual data entry requirements
• 95% user adoption rates within 90 days
• ROI achievement within 12-18 months
Multi-Cloud Expertise
Sales Cloud Optimization
Transform your sales processes with advanced Sales Cloud implementations that automate workflows, enhance productivity, and provide comprehensive sales analytics and forecasting capabilities.
Service Cloud Excellence
Deliver exceptional customer service experiences through Service Cloud implementations that streamline case management, enable self-service options, and provide comprehensive service analytics.
Marketing Cloud Integration
Create personalized customer journeys and automated marketing campaigns through Marketing Cloud implementations that integrate seamlessly with sales and service processes.
Commerce Cloud Solutions
Build comprehensive e-commerce experiences that integrate with Salesforce CRM data to provide personalized customer experiences and unified commerce operations.
Industry-Focused Implementations
Financial Services
Specialized Salesforce implementations for banking, insurance, and wealth management organizations with regulatory compliance and security focus.
Healthcare & Life Sciences
Patient relationship management, clinical trial management, and healthcare provider solutions that comply with industry regulations and privacy requirements.
Manufacturing & Distribution
B2B sales process optimization, partner portal development, and supply chain integration solutions that enhance operational efficiency.
Technology & Software
SaaS business model support, subscription management integration, and customer success platform implementations for technology companies.
Begin Your Salesforce Transformation
Implementation Assessment
Start with a comprehensive assessment of your current CRM processes, user requirements, and integration needs to design the optimal Salesforce solution architecture.
Proof of Concept Development
Validate your Salesforce approach with targeted proof-of-concept implementations that demonstrate value and provide foundation for full-scale deployment.
Implementation Phases
1. Discovery & Strategy: Requirements analysis and solution design
2. Development & Configuration: Custom development and platform configuration
3. Integration & Testing: System integration and comprehensive testing
4. Training & Deployment: User training and go-live support
5. Optimization & Support: Ongoing enhancement and optimization services